Refund Policy

You can cancel your subscription at any time from your account settings. Cancellation stops future charges; you keep full access until the end of your current paid period.

Monthly subscription fees are non-refundable once the billing period has started. If you cancel mid-cycle, no partial refund is issued for the remaining days.

Exception: if you experience a technical failure that prevents you from accessing the Service during your billing period, contact us and we will assess on a case-by-case basis.

We offer a 14-day money-back guarantee on all one-time purchases. If you are not satisfied for any reason, email us within 14 days of your purchase date and we will issue a full refund — no questions asked.

After 14 days, one-time purchases are non-refundable.

The free "First Contact" tier involves no charge and therefore no refund applies.

Email hello@primaleva.com with the subject line Refund Request and include:

• · The email address associated with your account.
• · Your Paddle order confirmation number (found in your purchase receipt email).
• · A brief note on the reason (optional but helpful).

Approved refunds are processed within 5–10 business days and will be returned to your original payment method via Paddle.

If you initiate a chargeback rather than contacting us first, your account will be suspended pending resolution. We encourage you to reach out directly — we respond to all refund requests within one business day.

Refund questions: hello@primaleva.com. We aim to respond within one business day.